INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How Do I Place an Order?
- Placing an order is as easy as A, B, C.
- Simply go to our website www.marginseye.com add as many items as you wish to your shopping cart while browsing our store.
- Once you want to proceed with the order – do so by going to the cart and clicking “checkout”.
- Follow the instructions by providing us with delivery information and select payment method for your selected items .
- We will ship your package within 7 to 30 business days depending on your location.
Note: You need to create an account to place an order. Simply create one by entering your email address and a password of your choice.
Our support team is always happy to guide you at any step!
If you have any further questions, feel free to contact us anytime
Which Payment Methods Can I use to Pay?
You can select your preferred payment method at checkout.
- Marginseye accepts secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
- We also accept offline payments via mobile payments in supported countries.
Note that additional exchange fees may apply depending on the mode of payment chosen.
How to make payment:
1. PAYPAL
On the payment section, choose Paypal Express Checkout
1. Log in your PayPal account or use Credit Card Express.
2. Enter your Card Details; the order will be shipped to your PayPal address, please check it is correct, then click Submit.
3. Your Payment will be processed, and a receipt will be emailed to you.
NOTE: Your order will be shipped to your delivery address. Ensure you have selected or entered the correct delivery address if it is different from the payment address.
If you make your payment Via PayPal express checkout and do not receive tracking information within 5 days, please contact us before opening a dispute for a refund with PayPal. Shipping delays are unavoidable sometimes and it could take more than the 5 days given.
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2. Credit Card/ Debit card/ Bank Payment
Marginseye Accepts all types of visa cards and Mastercards.
1. In the payment page, select Pesapal
2. Select your preferred payment from the options given
3. Enter your shipping address or use your billing address.
4. Choose Credit or Debit Card payment.
4. Enter your Card Details.
5. Click ‘Pay, ‘ and your payment will be processed. Any updates to the order will be sent to your email inbox.
Note: PesaPal is a secure and trustworthy payment provider that does not store or share any of your payment information. The safety of your information is therefore a guarantee and should not be a concern.
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3. Mobile Payments
Mobile Payments are only Acceptable(Through M-pesa and Airtel Money) in Countries that support this types of payment.
M-pesa Supported countries (Kenya, Tanzania, South Africa, Afghanistan, Lesotho, DRC, Ghana, Mozambique, Egypt, Ethiopia)
Airtel Money- Find supported countries here
How to make mobile payments
-On the checkout page(payment section) select Pesapal.
-From the provided payment options, choose your preferred mobile payment method and follow the provided instructions.
Note: Transaction charges may vary for mobile payments depending on your country’s tax rates and mobile payment policies or tariffs.
How can I return an item?
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What are Marginseye Tax Policies?
International taxes might be applied depending on your country’s taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods.
- The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.
Where can I ship my order?
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